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Italy Tour FAQ

General FAQs

Do I need to call and confirm my tour?
If you have booked online through our website and have received a confirmation email, this will suffice, there is no need to ring and confirm. You should just ensure you are at the meeting point on time. Meeting points and times are specified on the vouchers.
Is it necessary to bring my confirmation voucher with me?
Yes it is necessary for you to bring your confirmation voucher.
Is an advanced booking necessary or can I just show up at the meeting point?
We strongly advise against arriving at the meeting point without a booking as we cannot guarantee that there will be space left on the tour. Our guides are unable to accept payment for tours so any bookings made on the spot will still need to be processed over the phone with payment by credit card.
How far in advance should I book my tour?
We suggest that you book your tour at least a couple of weeks in advance to ensure that you get a space on your preferred tour and date. Our most popular tours regularly sell out over a month in advance.
Do you have reduced rates for children?
We do offer reduced rates for children on most of our tours, although the amount varies from tour to tour. When you are making a booking please note that the rate per child is displayed under the adult rate.
What is the minimum number of participants?
We don’t have a minimum number of participants.
Is your website secure enough for me to pay online?
Our website is completely secure. You should not encounter any problems when paying online.
Is there a dress code for entering the churches featured in the tours?
It necessary to cover your shoulders and knees when entering churches or the Vatican Museums.
I have made a reservation but have not yet received a confirmation voucher/I have sent an inquiry to info@darkrome.com but have not received a response. How do I contact your office?
City Wonders appreciates the time you have taken to email us. Please check your junk email in case an email reply has been sent to you. If not, please call our Customer Care team at +39 06 83360561.
I have already booked my tour, can I review my confirmation voucher and tour details online?
Yes. Simply create a log in and you will be able to access all of your tour details and print confirmation vouchers directly from our website.
Do you cater to wheelchair users?
We do cater to wheelchair users on our private tours. If you are interested in booking a private tour and will be using a wheelchair, please contact our Customer Care team by phone or email.

VATICAN TOURS

When our tour is over will we be able visit St. Peter's Basilica or the grottos or dome?
Absolutely. Our tours end at the entrance to St. Peter's Basilica which is a very convenient location to leave for lunch, to visit the Vatican bookstore, visit the Vatican post office, re-enter St. Peter's Basilica (without having to wait in line again), continue to the grottos below St. Peter's, or climb to the dome. Your tour guide will be happy to point you in the right direction.
What is the difference between the morning tour and the afternoon tour?
While the itineraries for both tours are the same, our afternoon Vatican tours do not include a guided tour of St. Peter’s Basilica. In the afternoon tour guides are not allowed to provide commentary within the Basilica. Instead, your guide will lead you to the Basilica, skipping the general access lines, and provide a full description and commentary from the entrance. They will then leave you to enjoy St. Peter’s Basilica in your own time. Another thing to consider when booking an afternoon Vatican tour, is that St. Peter's Basilica closes shortly after the tour ends. If you are planning to climb the dome of St. Peter's, visit the Papal Tombs, or spend more time inside the Basilica after your tour you will not be able to do these things. Dark Rome suggests the morning tour if you are interested in staying at St. Peter's after your tour.
How do I contact your office?
Our customer service promptly answers every single inquiry. You may have received an answer from us in your junk mail. For further inquiries feel free to contact us at the following telephone number: +39 06 83360561.
Are there discounts for children?
Absolutely! Infants under the age of 6 years (4 years for the Papal Audience) join our group and private Vatican tours for free. Children under the age of 18 years receive a discount on all tours as noted on individual tour pages.
Do both the morning tours and the afternoon tour have No Wait Access?
Yes.
Do you offer your tours in other languages?
We offer tours in Spanish, German, French and Portuguese. To see these tours, just click on the relevant flag on the top right-hand corner of this page. Tours in other languages can also be provided on request as private tours, just contact us and ask.
Is it possible to arrange a tour for a time other than 9.00 AM, 10.00 AM or 2.30 PM and still avail of No Wait Access?
Our Vatican Group Tours only depart at 9.00 AM, 10.00 AM and 2.30 PM strictly. If you would like a tour at any other time during Vatican Museum opening hours, our staff may be able to arrange it for you as a Private tour, subject to availability. Please note that for tours requested outside of our regular service hours an additional fee will be applied.
Where does the tour meet?
The tours meet at a location very close and convenient to the entrance of the Vatican Museums. Full details of the exact location are included on the confirmation voucher you will receive when you book your tour.
What is the difference between a private and group tour?
With a private tour you have a private tour guide just for your group, who can cater more personally and directly to the interests of your party. You are free to move at your own pace and there is much more flexibility with the itinerary and timing of a private tour. Group tours include no more than 20 people per guide.
We are taking a cruise ship to Civitavecchia and then transferring to Rome. We should be leaving the port by 7.30-8.00 AM. Will that allow us enough time to reach the meeting point for one of the Vatican group morning tours?
Transfers from Civitavecchia on average take 1 hour and 30 minutes, so that is cutting it very close. Depending on the day of the week and the amount of traffic you encounter you may arrive with plenty of time to spare or you may arrive very late. Since we cannot refund late arrivals please consider carefully before booking a morning tour. We also offer afternoon group and private tours at 2.30 PM which may be a better option for you. Alternatively, why not consider taking a full-day Shore Excursion with all transfers included? For details on this tour, which visits the Colosseum as well as the Vatican, see here.
At the end of the tour, will I be able to explore the Vatican Museums on my own?
That’s up to you. Our tours exit the Vatican Museums after the Sistine Chapel and end at St. Peter’s Basilica. From the ending point (in front of the Basilica) you cannot re-enter the Museums without waiting in the Museums general access line and purchasing an additional ticket. You can, however, hand in your headsets to your guide as your group leaves the Sistine Chapel and re-enter the Museums if you don’t mind missing St. Peter’s Basilica. While our tour covers the Museums quite thoroughly and most customers are ready to move on to the Basilica at the end of the Museums section, you are free to choose as you wish. If you book a private tour we may be able to arrange it so the tour ends within the Vatican Museums without visiting St. Peter's Basilica.
Do you cater to wheelchair users?
Unfortunately we are unable to accommodate wheelchair users on any of our tours.
What exactly is included in the Vatican Museums and Sistine Chapel Group Tour? How long is it and how much time do we spend in the Vatican Museums, Sistine Chapel, etc.?
The price is all-inclusive: limited group of 20 people maximum, Skip the Line entrance, entrance ticket, guide and tour. Our tours are very classic and comprehensive. They last for three hours and cover many wings of the Museums including, but not limited to, ancient Greek\Roman sculpture, the Hall of Maps, the Gallery of the Candelabra and the Hall of Tapestries. For many the two highlights of our tours are the Sistine Chapel and the Raphael Rooms. From the Sistine Chapel, groups exit the Museums and end the tour at St. Peter's Basilica in St. Peter's Square.
Can I take a backpack into the Museums?
The Vatican Museums allow guests to carry bags once they are smaller than 40cm length x 35cm width x 15cm depth. Anything bigger than this, plus any umbrellas or camera tripods, must be checked into storage at the beginning of the tour. The tour ends on the other side of the Vatican Museums, a significant walk away from the bag collection point. Guests who are forced to check bags must therefore leave the tour early to collect them or complete a 15 – 20 minute walk back to the entrance after their tour. Those doing the afternoon tour may not be able to retrieve their belongings until the following day. As a result, we recommend that visitors travel light and leave any unnecessary belongings at home.
Are you sure we don’t have to stand in line?
You absolutely do not have to wait in the general public line. We have a special entrance agreement with the Vatican Museums which allows us to enter the Muesums through the pre-booked No Wait Access entrance. We then guide you through the security checkpoint before entering the Museums.
Do we need tickets?
No. When you book online your browser will generate a confirmation voucher, which you should print, sign and bring to the meeting point of your tour. Our server will also send you a copy of your confirmation voucher by email. This print-out is all you require to take our tour.
What is the dress code?
The Vatican has a very strict, but very simple dress code: no shoulders, stomachs, or knees may be showing. Footwear of any kind, jeans, and capris are ok. It is also not possible to wear hats within the Basilica.
I have already booked my tour, can I review my confirmation voucher and tour details online?
Yes. Simply create a log in and you will be able to access all of your tour details and print confirmation vouchers directly from our website.
Is photography permitted during the tour?
Throughout most of the Museums and in St. Peter’s Basilica, you are allowed to take photos. However, photography is strictly prohibited inside the Sistine Chapel.

FLORENCE TOURS-Best of Florence

Is photography permitted during the tour?
For the most part, photography is permitted during this tour. The only place where photography is not allowed is inside the Accademia Gallery.
Is there a dress code for this tour?
Entry into some churches requires knees and shoulders to be covered for both men and women. We also recommend wearing comfortable footwear.
Is the tour available in other languages, or can I only book it in English?
It may possible to book tours in a language other than English, but only with our private tour option. Availability is dependent on several factors such as group size and the language in question. If you would like to organize a private tour in a language other than English, please contact our Customer Care team via our contact form with the necessary details. Our team will reply to your query within 24 hours.
Is there a break during the tour, do we receive refreshments? If so, is this service complimentary?
During this tour, we have a short break where a homemade gelato (ice cream) is provided to all the clients as a complimentary service.
I have a small child, can I bring a stroller and food on the tour with me?
A small amount of food for a child may be admitted into the Accademia Gallery and a small stroller is acceptable to bring on the tour also.
Can you pick us up at the port and bring us to the tour meeting point?
Currently this service is unavailable. There are trains and buses you can take to make it to the meeting point on time.
We will be arriving too late for the morning tour. Do you have any afternoon tours?
Our Uffizi Gallery tour runs only in the afternoon. As such, if you cannot be in Florence in time for a morning tour you may want to consider booking the Uffizi Gallery tour for the afternoon. Private tours may also be arranged for the afternoon by contacting us directly using our contact form
How will I recognize my guide when I arrive at the meeting point?
Your guide will have a sign saying ‘Dark Rome’. They will be at the meeting point before the meeting time and will make themselves seen.
Can we do both tours ('Best of Florence' and 'Uffizi Gallery') in one day?
Our 'Florence Full Day' tour is designed to incorporate both our Florence tours. If you book our 'Florence in One Day' tour, you will do the 'Best of Florence' tour in the morning and the 'Uffizi Gallery' tour in the afternoon.
Can we do the tour at a time other than the one specified on your website?
Our group tours are strictly set and cannot be moved at request. If you would like to take one of our tours at a different time, we may be able to offer you a private tour option with more flexible timings. To arrange a private tour, please contact us via our contact form.
Can we organize a private tour on a Monday?
Unfortunately not as both the Accademia and Uffizi Galleries are closed every Monday.

FLORENCE TOURS-Florence Full Day

Is photography permitted during the tour?
Photography is permitted during this tour apart from inside the Accademia and the Uffizi Galleries where it is strictly prohibited.
Is there a dress code for this tour?
Entry into some churches requires knees and shoulders to be covered for both men and women. We also recommend wearing comfortable footwear.
Is the tour available in other languages, or can I only book in English?
It may possible to book tours in a language other than English, but only with our private tour option. Availability is dependent on several factors such as group size and the language in question. If you would like to organize a private tour in a language other than English, please contact our Customer Care team via our contact form with the necessary details. Our team will reply to your query within 24 hours.
Is there a break during the tour, do we receive refreshments? If so, is this service complimentary?
During the first part of this tour in the morning, we have a short break where a homemade gelato (ice cream) is provided to all the clients as a complimentary service. However, for the second part of the tour in the afternoon there will be no refreshment breaks.
I have a small child; can I bring a stroller and food on the tour with me?
For the morning segment of this tour, it is permissible to carry a small amount of food for a child and a small stroller. However, for the afternoon segment of this tour, you may not carry any food or drink, although strollers and wheelchairs are permissable.
Can you pick us up at the port and bring us to the tour meeting point?
Currently this service is unavailable. There are trains and buses you can take to make it to the meeting point on time.
We will be arriving too late for the morning tour. Do you have any afternoon tours?
This tour is conducted in two parts. One part takes place in the morning and the other in the afternoon. If you cannot make the morning segment of this tour, you can rejoin your group for the afternoon section. If you wish to take the morning section however, you will have to re-book this part of the tour for another day (with a small re-booking charge).
How will I recognize my guide when I arrive at the meeting point?
Your guide will have a sign saying ‘Dark Rome’. They will be at the meeting point well before the actual meeting time and will make themselves seen.
Can we do both tours ('Best of Florence' and 'Uffizi Gallery') in one day?
Our Florence in One Day Tour is designed to incorporate both our Florence tours. If you book our Florence in One Day Tour, you will do the Best of Florence tour in the morning and the Uffizi Gallery tour in the afternoon.
Can we do the tour at a time other than the one specified on your website?
Our group tours are strictly set and cannot be moved at request. If you would like to take one of our tours at a different time, we may be able to offer you a private tour option with more flexible timings. To arrange a private tour, please contact us via our contact form.
Can we organize a private tour on a Monday?
Unfortunately not as both the Accademia and Uffizi Galleries are closed every Monday.

FLORENCE TOURS-Tuscany in One Day from Florence

Is photography permitted during the tour?
Yes, photography is permitted on this tour
Is there a dress code for this tour?
There is no dress code for this tour but it does involve a lot of walking so we recommend wearing comfortable shoes. During winter we recommend carrying a sweater or coat and in summer, we recommend that you bring a sun hat.
Is the tour available in other languages or can I only book in English?
This tour is only available in English.
Can you cater to allergies/dietary requirements during lunch on this tour?
Yes, we can cater to all sorts of dietary requirements if given enough notice. Please include details of your requirements on the booking form when you are reserving your tour and we will be sure to have a suitable alternative for you during lunch.
I have a small child – can I bring a stroller on the tour with me?
Unfortunately there is no space on our bus for strollers so we cannot accommodate them on this tour.
Do you offer hotel pick-ups?
Unfortunately we do not offer hotel pick-ups. It is the responsibility of guests to make their own way to our meeting point at least 15 minutes before departure time.
How will I recognize my guide when I arrive at the meeting point?
Your guide will be holding a sign that says ‘Dark Rome’ and ‘My Florence Tour’. They will be at the meeting point before the official meeting time and will make themselves seen.
Why can’t I book a tour during the winter?
Our Tuscany in One Day from Florence tour only runs from April until October inclusive, so it is not possible to take this tour in winter.

FLORENCE TOURS-Uffizi Gallery

Is photography permitted during the tour?
Unfortunately, no photography is permitted inside the Uffizi Gallery.
Is there a dress code for this tour?
There is no particular dress code for entry into the Uffizi Gallery, however we do recommend wearing a comfortable pair of shoes.
Is the tour available in other languages, or can I only book it in English?
It may possible to book tours in a language other than English, but only with our private tour option. Availability is dependent on several factors such as group size and the language in question. If you would like to organize a private tour in a language other than English, please contact our Customer Care team via our contact form with the necessary details. Our team will reply to your query within 24 hours.
I have a small child, can I bring a stroller and food on the tour with me?
Unfortunately no food or drink is allowed within the Uffizi Gallery. However it is fine to bring a stroller with you.
Can I bring a wheelchair with me?
Even though wheelchairs are permitted inside the Uffizi Gallery, we are unable to accommodate wheelchair users on our tours. Our groups are two big to fit in the elevators therefore only in private tours we can accommodate wheelchair users. For more information please contact our customer care department directly.
Can you pick us up at the port and bring us to the tour meeting point?
Currently this service is unavailable. There are trains and buses you can take to make it to the meeting point on time.
How will I recognize my guide when I arrive at the meeting point?
Your guide will have a sign saying ‘Dark Rome’. They will be at the meeting point before the scheduled meeting time and will make themselves seen.
Can we do both tours ('Best of Florence' and 'Uffizi Gallery') in one day?
Our Florence in One Day Tour is designed to incorporate both our Florence tours. If you book our Florence in One Day Tour, you will do the Best of Florence tour in the morning and the Uffizi Gallery tour in the afternoon.
Can we do the tour at a time other than the one specified on your website?
Our group tours are strictly set and cannot be moved at request. If you would like to take one of our tours at a different time, we may be able to offer you a private tour option with more flexible timings. To arrange a private tour, please contact us via our contact form.
Can we organize a private tour on a Monday?
Unfortunately not as both the Accademia and Uffizi Galleries are closed every Monday.
Why can’t I book a tour in January, February or early March?
The Florence tours are seasonal and only run late March to December 31st. For this reason, you will not be able to book any of our Florence tours between January and early March.

COLOSSEUM TOURS

Do you offer your tours in other languages?
We offer Colosseum tours in Spanish, German, French and Portuguese. In addition, we can offer private tours in many languages upon request.
Where do your Colosseum tours meet?
The tours meet at a location very close and convenient to the entrance of the Colosseum. Full details about the exact location are disclosed on your confirmation voucher when you book your tour online.
What is the difference between a private and group tour?
With a private tour you have a private guide, just for your group who can cater more personally to the interests of your party. You are free to move at your own pace and there is much more flexibility with the itinerary and timing of a private tour. Group tours include no more than 25 people per guide and are composed of mixed parties.
We are taking a cruise ship to Civitavecchia and then transferring to Rome. We should be leaving the port by 7.30-8.00AM. Will that allow us enough time to reach the meeting point for the standard Colosseum tour that starts at 10:00AM?
Transfers from Civitavecchia on average take 1 hour and 30 minutes, so that is cutting it very close. Depending on the day of the week and the amount of traffic you encounter you may arrive with plenty of time to spare or you may arrive very late. Since we cannot refund late arrivals please consider carefully before booking a morning tour. We also offer afternoon group and private tours at 2.30 PM which may be a better option for you. Alternatively, why not consider taking a full-day Shore Excursion with all transfers included? For details on this tour, which visits the Colosseum as well as the Vatican, see here.
At the end of the tour, will I be able to explore the sites on my own?
It depends. Our tours exit the Colosseum and Palatine Hill to finish in the Roman Forum. From the ending point (the end of Via Sacra within the Forum) you cannot re-enter the Colosseum without waiting in the line and purchasing an additional ticket. Visitors are however able to re-enter the Palatine Hill at their leisure using the same ticket. While our tour covers all venues quite thoroughly and most customers don’t feel the need to go back and retrace their steps, if you book a private tour we may be able to arrange it so that the tour ends in the Colosseum or Palatine Hill and not in the Roman Forum.
Do you cater to wheelchair users?
Unfortunately we are unable to accommodate wheelchair users on any of our tours.
What exactly is included in the tour? How long is it and how much time do we spend in the Colosseum, Roman Forum and Palatine Hill etc.?
The price is all-inclusive with Skip the Line Access to Colosseum, Palatine Hill and Roman Forum, entrance tickets, reservation fees, headsets, guide and tour. Our tours are very comprehensive and fun. They are three hours long and cover the Colosseum, Palatine Hill and Roman Forum thoroughly, with equal time allotted to each section of the tour.
Are you sure we don’t have to stand in line?
You absolutely do not have to wait in line. We have a special entrance agreement with the Colosseum, Palatine Hill and Roman Forum, which allow us to enter without waiting in line. We have our own accelerated security entrances for pre-booked groups that never last longer than a few minutes. (Everyone must go through security before entering the Colosseum).
Do we need to collect tickets?
You do not need to pick up or receive tickets. When you book online your browser will generate a confirmation voucher, which you should print and bring to the meeting point at the start of your tour. Our website will also send you a copy of your confirmation voucher by email. Consider this your tour ticket.
What is the dress code?
There is none! Although we do recommend that guests wear comfortable shoes as there is a significant amount of walking on our Colosseum tours.
I have already booked my tour; can I review my confirmation voucher and tour details online?
Yes. Simply create a log in and you will be able to access all of your tour details and print confirmation vouchers directly from our website.

MILAN TOURS

Can I join the Best of Milan tour as a one-day trip from Rome or Florence?
Yes! The fast train to Milan arrives in just three hours from Rome. If you catch the 06:30AM train from Rome you will arrive with an hour to spare before the start time of the morning tour -- enough to make it to the meeting point and grab breakfast. If your train is late (unlikely for a 06:30 train) you may miss the service and unfortunately in that case we cannot refund. If you are able, we recommend booking the afternoon tour, which runs Tuesdays, Thursdays and Saturdays if you are arriving from outside of Milan. Fees for the Fast Train are usually around €89,00 each way for second class, but Trenitalia sometimes runs discounts for those who take the train there and back on the same day. From Florence there are 7:00 & 8:00 AM trains that should get there in time for the morning tour at €52,00 euro each way. The trains are called “Frecciarossa”. There are inexpensive trains, however they will not arrive in time. Prices are subject to change. You can book online at www.trenitalia.it - and feel free to e-mail us for more details!
I am interested in your ticket-only option for the Last Supper. How far in advance should I book to ensure availability?
You may book your Last Supper Ticket Service with us only 48 hours (last minute) before the tour. At that point there may or may not be tickets available, we cannot guarantee availability. To ensure your place at the Last Supper in advance, we suggest you book our Skip the Line: Milan Tour. Your ticket is included, and is guaranteed.
The Sites Visited list includes the Scala Theatre - do we go inside and is the entrance ticket included?
Our tour includes a visit of the Scala Theatre from just outside. We do not go inside and a ticket is not included. You can easily head back to visit this site on your own, which includes a small Museum and gift shop. Our guides will be happy to point you in the right direction at the end of your tour.
Where is the meeting point? How will I find my tour guide?
The meeting point of your tour will be clearly indicated on the voucher you receive at the time of booking. All of our meeting points are located in the city center of Milan and are convenient to the route we will be taking. At the meeting point indictated, your guide will be holding a ‘Last Supper Tickets’ sign. We recommend consulting a map and showing up at least 15 minutes before departure time to check in with your guide. Remember to print your voucher and bring it to the meeting point with you!
Is it possible to book a private tour?
We consider requests for private tours on a case-by-case basis. Just send us a request through our contact form and we'll do our best to accommodate you.
OUR GUARANTEE
  • All-Inclusive Prices
  • Small Groups
  • Skip The Lines
  • Perfect English
  • Quality Assurance
  • Traveler Reviews
CUSTOMER CARE

Our Customer Care team is available by e-mail and phone 7 days a week to answer all of your questions!

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