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Contact Dark Rome Tours

Do you have a question about our tours and services? We understand that half of travelling is planning, which is why you can contact us with any of your concerns before you book. We want to make sure you have all of the information you need to decide which tours and activities are best for you.

It's likely that we've answered your query in our Frequently Asked Questions section which includes details on our refunds policy. If we haven't, you can contact us at one of the following numbers for an immediate response. Alternatively, you can fill out the form to the right and our Customer Care team will send you a personal response within 48 hours.

  • Rome +39 0683360561
  • Dublin +353 (0)18814400

TOLL FREE PHONE NUMBERS

  • USA & Canada: (+1) 800 358 1942


  • UK: (+44) 800 098 8019
  • Spain: (+34) 900 838 432


  • Australia: (+611) 800 790 369

HOURS OF OPERATION

Everyday

06:00 – 20:30 GMT

01:00 – 15:30 EST

HOW CAN CUSTOMER CARE HELP YOU TODAY?

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REFUNDS & CANCELLATIONS

  • Canceling a booking with City Wonders Limited can result in cancellation fees being applied by City Wonders Limited, as outlined below. When canceling any booking you will be notified via email or fax of the successful cancellation and cancellation fees incurred.
  • City Wonders Limited enforces a 72 hour advance refund policy.
  • Cancellations must be communicated via e-mail at info@citywonders.com , or fax at +353.016127098 no less than 72 hours in advance of the tour in order to receive a refund.
  • All cancellations are subject to a cancellation fee of 5% of the total charged per person.
  • No partial refunds will be given for cancellations made within 72 hours of a tour.
  • No partial refunds are available once a tour has commenced.
  • Full refunds only offered at the discretion of management
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ROME VATICAN VENICE FLORENCE MILAN